Frequently Asked Questions
Everything you need to know about your next fashion find.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our online portal to generate a prepaid return label.
Are your clothing items true to size?
Most of our items run true to size; however, we provide a detailed size chart on every product page to help you find the perfect fit. If you are between sizes, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How should I care for my WillyGoat garments?
To maintain the quality of your apparel, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are located on the inner tag of each garment.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.